Shipping Policy

How long does it take to process an order?

Please allow 24 hours for your order to be processed for shipping. Order processing takes place during normal business hours, Monday through Friday. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren’t perfect 😊

 

What about shipping?

We ship PlayPauseBe everywhere in the world. Shipping times depend on your location. We’ve 3 warehouses across the globe:

  • Dallas, United States
  • Glasgow, United Kingdom
  • Heerlen, Netherlands


For that reason, we’re able to ship for free our products in the following countries with the following estimated times:

  • US => 7 days maximum
  • UK => 5 days maximum
  • European Area => 7 days maximum

Please note that we’re also offering fast shipping options for lower delivery times.

For all the countries not listed above, we’re not offering free shipping. If you want more details or have any question, feel free to reach us here: [email protected]

 
Customs

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence. We are not responsible for any packages held by international customs agencies, and it is not our responsibility to make the customer aware of these agencies and their actions. Please check with your country’s customs office to determine their procedures and any potential charges.