Upon completion of your order, you should have received a confirmation email, which contains essential details regarding your purchase. Here’s a step-by-step guide to help you track your order:

1. Retrieve Confirmation Email:

• Locate the confirmation email in your inbox which was sent to you when your order was finalized (the subject is: “Your PlayPauseBe order [order number] is completed!”). If you can’t find it, make sure to check your spam or junk folders.
• This email contains crucial information about your order, including a tracking link.

2. Track Your Package:

•  Within the confirmation email, find and click on the button or link labeled “Track.” This should redirect you to a tracking page where you can view the real-time status and location of your package.
• If clicking on “Track” does not work, or if the tracking information provided is unclear or incomplete, we are here to assist you. Reach out to our customer support team for further assistance. You can get in touch with us here: https://playpausebe.com/contact or by replying to the confirmation email.
• Our dedicated support team will help resolve your issue and provide you with updated information regarding your order’s status and estimated delivery time.

If you are not completely satisfied with your purchase, our refund policy provides a 15-day trial period from the day you receive the package, during which you can request a refund.

If you decide to request a refund within the 15-day trial period, the first step is to get in touch with us.

You can contact our customer support team here: https://playpausebe.com/contact.

Our dedicated support team is available to guide you through the refund process, address any concerns you may have and ensure a smooth refund experience.

To access any of the courses you are enrolled in, follow the steps outlined below:

• Go to Play Pause Yoga Login Page. This is where you will enter your login credentials to access your purchased course(s).
• Upon purchasing a course, you should have received an email containing your login credentials (the subject of the email is: “Welcome to PlayPauseYoga!”). These credentials are crucial for accessing the course you’ve enrolled in.
• If you can’t locate this email, make sure to check your spam or junk folders in case it was misdirected there.
• If you are unable to find your credentials or if the login isn’t successful, you can reset your password.
• Click on the “lost your password?” link on the login page to initiate a password reset. Follow the instructions provided to create a new password.
  
  

Contacting Support:

In the event that you’re still unable to access your course, it’s possible that there may be an issue with the email address you provided during the purchase.

For further assistance please contact us through https://playpausebe.com/contact. Our support team will help resolve the issue and ensure you gain access to your course.

If you’ve purchased a guidebook and are facing difficulties with downloading it, follow the steps outlined below to resolve the issue:

• Upon completing your purchase, you should have immediately received a confirmation email. This email (with the subject: “Your PlayPauseBe order has been received!”) contains a link that will allow you to download your guidebook.
• If you can’t find the email in your inbox, it’s a good idea to check your spam or junk folders as it may have been filtered there.
• Click on the download link provided in the confirmation email to initiate the download of your guidebook.
• Ensure that your internet connection is stable during the download to prevent any interruptions or corruption of the file.

Contacting Support:

If you cannot find the email, or the link doesn’t work or if you encounter any other issues while trying to download your guidebook, please reach out to our customer support team for further assistance. Contact us through https://playpausebe.com/contact.

Our support team will help resolve the issue and ensure you gain access to your course.

Shipping times for your order from PlayPauseBe are contingent on your location. Please find below the average estimated time of arrival of each area below:

• European Union: 2 to 6 business days
• United Kingdom: 2 to 4 business days
• USA: 2 to 6 business days
• Canada: 3 to 8 business days
• Oceania: 8 to 10 business days
• Asia and Middle East: 7 to 10 business days

For further details, please contact us through https://playpausebe.com/contact

The Accepted Payment Methods are:

• Credit Card (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay

For alternative payment methods like bank wire, contact us directly through https://playpausebe.com/contact. Note that this method may slow down the order processing due to manual handling.

The Expansion Deck is designed to extend sequences by including duplicates of common yoga poses, intention cards, and extra sequencing cards, facilitating the repetition of poses within a sequence.

Conversely, the Asana Expansion Deck introduces 71 new yoga poses and additional pranayama-related bonus cards to your regular deck, expanding the variety and creativity in your sequences.

While the Expansion Deck emphasizes lengthening sequences with existing poses, the Asana Expansion Deck enriches your practice with fresh poses and pranayama elements, offering a broader spectrum of sequencing possibilities.

Please reach out to us through: https://playpausebe.com/contact.
If your order has not been processed yet, our customer support team will guide you through the steps required to correct the error.

Yes, the PlayPauseBe Decks are meant to introduce beginners to yoga self-practice. 

They will help you to have a deeper understanding of this discipline in a more proactive way, practice without a screen and help you to build your own yoga routine.

You can find all the indications you need to create your sequences, not only on the cards but also on the physical booklet AND on the online manual.

For visual guidance on creating sequences with the decks, watch this explanatory video:
https://www.youtube.com/watch?v=730Sw4paBlI

Plus, you will always have the support of our teachers (and the experienced yogis in the community!) in our Facebook Group, dedicated to those who want to deepen their practice with the PlayPauseBe decks: https://www.facebook.com/groups/playpausebe

Absolutely yes! The PlayPauseBe Yoga Decks already helped thousands of yoga teachers around the world. 

The Decks are very useful for teachers because: 

• You get TONS of inspiration for your class themes 
• You can plan your classes in a much faster and more efficient way 
• You can memorize your sequences easily thanks to the visual content 
• The descriptions on each card help you learn and remember the appropriate queueing and Sanskrit name of every single pose 
• And much more!

Last but not least, you have the support of our teachers (and other teachers in the community!) in our Facebook Group, dedicated to those who want to deepen their practice with the PlayPauseBe decks: https://www.facebook.com/groups/playpausebe

Card Dimensions are:

• Centimeters: 10 cm x 6.5 cm
• Inches: 3.9 in x 2.5 in

Box Dimensions are:

• Centimeters: 2.7 cm x 6.8 cm x 10.2 cm
• Inches: 1.06 in x 2.67 in x 4.01 in

   

The PlayPauseBe cards have the ideal size to help you create your sequences, without taking up too much space. Otherwise, they wouldn’t be useful. In addition, you should not read the cards while practicing.

The vast majority of our customers actually love this card size, because of their need for more portability, ease of use or to have a lightweight product.

Only the Chair Yoga Deck is slightly larger than the other decks.

If you have inquiries on how to use the cards, you can reach out for support either by joining our Facebook Community (https://www.facebook.com/groups/playpausebe) or by emailing Tine at tine@playpausebe.com.

Our community and team are here to assist you with your queries and ensure you have a smooth experience with your PlayPauseBe decks.

If you have a Vat/Tax number, you can create your own invoice here:

https://www.playpausebe.com/create-invoices/

It’s super easy. Otherwise, the order receipt you received via email will work as payment proof.

If you need further assistance, please reach out to our customer support team through: https://playpausebe.com/contact.

If you need, you can ask to pay via bank wire, please contact our customer support team, who will provide you all the instructions to pay via bank transfer through: https://playpausebe.com/contact.

Asana Academy Vol.1 and Vol.2 correspond to different sets of yoga poses tutorials from distinct decks:

• Vol.1 relates to the poses in the Regular Deck: https://www.playpausebe.com/shop/yoga-deck-base/
• Vol.2 pertains to those in the Asana Expansion Deck: https://www.playpausebe.com/yoga-decks/asana-expansion-deck/

These 2 guidebooks contain a set of different yoga sequences, targeting different topics or goals. The first guidebook has 23 sequences for different purposes, mainly related to seasons, chakras and routines, as you can see below:

The second guidebook has 25 sequences but most of them are collected in a group of 2,3,4 to help you reach a specific physical goal, and for this, they are more structured:

As you can see, for one specific goal you have many sequences that will help you reach it progressively and wisely because we know that everyone starts from different levels and has more or less time. 

Inside this guidebook vol.2, you will also find 1 audio recording from our teacher Illona, which will guide you through one example of loop sequence, a technique we elaborated in this guidebook and you won’t find anywhere else. 

Both guidebooks are compatible with the regular and expansion deck.

If you’re keen on collaborating with us, we’d love to hear from you.

Reach out to Arianna at arianna@playpausebe.com to discuss potential collaboration opportunities. Looking forward to connecting with you!